Refund policy

If you find an error with your order or find you need to return or exchange an item, please reach out and we will help find a quick and easy resolution for you. Customer service will provide you with a return authorization number and answer any questions regarding the product return/exchange procedure.

Please follow the return check list to ensure that no shipping damage will occur.

Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer's warranty. 

Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

All returns are subject to inspection by a teletire returns specialist and are accepted within 30 days of delivery. Only unused product that has not been driven on and is not damaged is eligible for return.Credit amount will be calculated as follows:

TIRES: Credit less all freight charges incurred.

Orders shipped via Federal Express or UPS are charged freight both ways on refused shipments.

Credits will be issued to the credit card used on the order.

If your shipment has arrived with a damaged or incorrect item, please contact teletire's customer service department. We will report the damage to the shipper and arrange for replacement or exchange.

Call customer service for a return authorization number.

Original strapping should be completely intact. (If not, ship tires individually. Do not tape together.)

Each tire (even when strapped to another tire) should be clearly labeled with your return address and teletire's address.

Packing slip with return authorization number should be taped securely on tire.